Upcoming Events
If you have heard all the talk lately about "The Secret", and you want to apply the concepts of "laws of attraction" to your life, this is the workshop for you.In a one-day format, Pat will provide you with the hands-on techniques for inventing your own future! You will learn about the powerful concept of "Vision Board" techniques and create your own. This workshop is delivered in both a public format (any individual can register), or can be customized for an in-house delivery for companies. For more information, e-mail me at pat@patmussieux.com
1. PUBLIC SPEAKING
Objectives:
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Learn how to understand your audience needs and wants
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Project your voice with improved articulation, pace and fluency Control and use your body language, eye contact and gestures Overcome nervousness, anxiety and any distracting mannerisms you have
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Plan and develop different types of presentations Structure presentations to gain maximum audience effect Use effective audience involvement techniques Incorporate appropriate humor to drive home serious points
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Develop powerful stories and illustrations that pull-in listeners and increase retention
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Take charge of your presentation environment
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Continuous learning techniques for public speaking
Delivery Methods: lecture, analysis and discussions, role-plays, reflective time/written assignments.
2. SUPERB CUSTOMER SERVICE
Objectives:
The sobering reality: The average company loses up to half of its customers every year. Often the loss isn't for lack of effort.
This session helps individuals:
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Think and act consistently to please customers by putting them at the heart of the organization;
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Create unprecedented levels of customer satisfaction and loyalty;
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Understand the importance of personal responsibility and accountability when it comes to customer service;
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Learn about the 4 barriers to high performance
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Learn the techniques for getting past the barriers ("survival of the fittest"), and
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Set some goals for personal and organizational success ("how not to get voted off the island!")
Delivery Methods: Lecture, video, group work, along with some humor!.
3. WHO AM I NOW?
Objectives:
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Identify current reality and the new vision (and that might lead you to a fun adventure in Paris; just click on the link below for Nuit-Blanche tours!)
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Understand the 4 main barriers that can keep us in current reality (impacting our ability to learn new skills; attitudes;)
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Identify your fears and learn how to get past them
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Learn the 4 Steps to Growing (ability to adapt to change)
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Understand the Impact of our thoughts and words on our actions
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Learn the fundamentals of Goal-setting
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Understand the difference between constructive and intrinsic motivation (organize tasks and time)
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Identify some ways to mentor yourself
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Learn some techniques for applying these tools/techniques on a daily basis
Delivery Methods: lecture, analysis and discussions, reflective time/written assignments.
Links:
www.NuitBlancheTours.com
Paris Mobile: 06 67 21 06 88
Paris Mobile (when calling from Canada): 011 33 667 21 06 88
4. STRATEGIC VISION BUILDING
Objectives:
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To successfully create and communicate a clear organizational vision
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To engage, and meaningfully involve the organization's management team
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To create a framework for developing the organization's:
- Core Values, Purpose, Mission, Vision
- Situation Analysis and assessment
- Strengths, Weaknesses, Opportunities, Problems,
- Threats, Trends
- Goals and specific next steps
Delivery Methods: Pre-work questionnaire, analysis and discussions, role-plays, group consensus building.
5. NETWORKING
Objectives:
- Learn how to prepare for events
- Learn some techniques to be used during a networking
- Learn how to manage the information after the event
Delivery Methods: lecture, role play, group discussions, handouts
6. A TOTAL APPROACH TO RETIREMENT
Objectives:
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Learn how to shift your thinking with respect to retirement (the importance of basing your self-worth on who you are, and not on what you do)
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Learn how to create strong and positive mental health for yourself
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Learn some powerful and relevant goal-setting techniques
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Learn the importance of spouses setting goals for retirement together
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Learn the importance of balance in your retirement years
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Identify some goals in the various areas of your life, such as: Finance, Recreation, Volunteerism, Travel, Nutrition, Exercise, Part-time studies, etc.
Delivery Methods: lecture, video instruction, analysis and discussions, role-plays, reflective time/written assignments